Each Metro Legal office had its own IT contractor and its own problems. We took over all four, standardised the laptops and gave the firm one help desk.
The average response time is now 12 minutes, and the partners get one monthly report.
How the project ran
- Week 1Audit of all four offices
- Week 2Laptops and settings standardised
- Week 3Help desk onboarding
- Week 4Handover and first report