Questions
Frequently asked questions
Cannot find your answer? Call the help desk or send us a message.
Is the IT assessment really free?
Yes. An engineer reviews your devices, network, backups and security, then sends a written report and a fixed monthly price. There is no cost and no obligation.
Is there a long contract?
No. Our plans run month to month with 30 days notice. We keep clients by being good, not by locking them in.
How fast do you respond?
The help desk answers in 15 minutes on average. Security alerts are looked at by an analyst within minutes, day and night.
Do you work with our existing IT person?
Yes. Many clients keep an in-house person and use us for the help desk, security monitoring or projects. We share the tools and the tickets.
Can you help with our cyber insurance form?
Yes. We fill in the technical questions with you and switch on anything the insurer requires, such as multi-factor sign-in and tested backups.
What happens in the first 30 days?
We document everything, fix the urgent risks, install monitoring and backups, and introduce your named engineer. Most clients are fully onboarded in two weeks.
How it works
From first call to fully managed
Free IT assessment
An engineer reviews your devices, network, backups and security, on site or remotely.
Fixed monthly proposal
Within a week you get a written report, a plan and one monthly price.
Onboarding in two weeks
We document everything, fix the urgent risks and install monitoring.
Looked after, 24/7
Your help desk, security and backups run in the background. You get a monthly report.